Refund & Exchange Policy

• Return requests are accepted within one day from the date of receipt And two days for replacement requests from the date of receipt .
• The product must be in its original condition as it was received upon dispatch, making sure that the size tag and purchase invoice have not been removed .
• In the event that the customer requests modification to the dress, the matter is done under his responsibility, and the dress cannot be returned or exchanged under any form after the modification .
• Atelier has the right to refuse to receive the shipment or resend it to the sending party (the customer) if the above conditions are not met, and the customer has no right to object if these conditions are not met .
• The refund amount is transferred within a maximum period of 7 days from the date of receipt of the return or the difference in the exchange amount if the replacement dress is less than the reference price .

Return method :

• Service request: You can request a return within one day of the date of receipt by contacting us through customer service .
• Call or send a WhatsApp message . +201110222119
• Email: care@aymanlahmounic.om .
• Our Facebook and Instagram pages @aymanlahmouni .
• Your order will be processed by the employee and the bill of lading will be sent to deliver the order .
• Order processing: After receiving the order from the shipping company to the atelier , the product’s condition is confirmed by the quality team , and when the return conditions are met , receipt is confirmed to return the amount to the customer .

Exchange policy

Replacement request :

The service can be requested once within two days from the date of receipt by contacting us via customer service :

• Service request: You can request a return within one day of the date of receipt by contacting us through customer service .
• Call or send a WhatsApp message . +201110222119
• Email: care@aymanlahmounic.om .
• Our Facebook and Instagram pages @aymanlahmouni .

And Determine the model – size – color and Your order will be processed by the employee and the bill of lading will be sent to deliver the order to the nearest A&L Atelier branch.

Order Processing
After receiving the order from the shipping company and returning it to the atelier, the product is examined by our work team and when all conditions for replacement are met, the balance is returned to the customer’s account to deduct from the value of the piece that will be replaced in case it differs from the returned one.

Refund Processing:
money will be refunded within a period not exceeding 14 days One working day from the date of receiving the return and making sure that the conditions are applied to the same payment method used for the purchase.