Terms &Conditions

Welcome to Ayman Lahmouni Online Atelier, the digital boutique of Ayman Lahmouni.

These Terms and Conditions (“Terms”) govern your access to and use of aymanlahmouni.com (“Website”), together with any order, purchase, fitting request, alteration service, made-to-measure commission, or other transaction completed through the Website.

By accessing the Website, creating an account, submitting an order, or purchasing a product, you acknowledge that you have read, understood, and agreed to these Terms, together with our Privacy Policy, Shipping Policy, and Return and Exchange Policy.

Nothing in these Terms is intended to exclude, restrict, or diminish any mandatory right granted to consumers under Egyptian law, particularly Egyptian Consumer Protection Law No. 181 of 2018 and its Executive Regulations.

1. About Ayman Lahmouni

The Website is operated by:

Legal entity: A&L Atelier LLC /
Trading name: A&L Atelier By Ayman Lahmouni
Tax Registration No.: 508-479-266
Email: info@aymanlahmouni.com
Telephone/WhatsApp: +201110222119

References in these Terms to “Ayman Lahmouni,” “the Atelier,” “we,” “us,” or “our” mean the legal entity identified above.

2. The Ayman Lahmouni Online Atelier Experience

Our Website offers luxury fashion products that may include ready-to-wear garments, eveningwear, bridalwear, kaftans, abayas, accessories, limited-edition pieces, made-to-order products, made-to-measure creations, and haute couture commissions.

Certain creations involve artisanal techniques, hand embroidery, draping, pleating, crystal application, and other forms of specialist craftsmanship. As a result, slight variations between pieces may occur. Such minor variations are a natural characteristic of handcrafted products and are not considered defects, provided that the product remains materially consistent with its description, approved design, and required quality.

3. Eligibility and Legal Capacity

To place an order, you must have the legal capacity to enter into a binding contract.

If you are under the age of legal majority or otherwise lack full contractual capacity, an order must be placed or approved by your parent, guardian, or legally authorized representative.

You must provide accurate, complete, and current information when creating an account, requesting a consultation, or submitting an order.

4. Product Information and Presentation

We take reasonable care to ensure that product descriptions, measurements, materials, colors, prices, photographs, and availability information are accurate.

However:

• Colors may appear differently depending on screen settings, lighting, photography, and device calibration.

• Measurements are approximate unless expressly stated otherwise.

• Handcrafted embroidery, crystals, prints, lace placement, and other artisanal details may display minor differences between individual pieces.

• Styling accessories shown in photographs are not included unless expressly identified in the product description.

• Product availability may change without prior notice.

These provisions do not limit your rights where a product is defective, materially different from its description, or otherwise non-compliant with applicable law.

5. Sizing, Measurements and Fit

Customers are responsible for reviewing the applicable size guide and selecting the appropriate size before completing an order.

Where measurements are submitted for a made-to-measure, bespoke, or altered product, the customer is responsible for ensuring that those measurements are accurate and taken in accordance with our instructions.

We may contact you to verify measurements or request additional fitting information. Production may be suspended until the required information is received.

Fit may vary according to the garment’s cut, fabric, internal construction, corsetry, and intended silhouette. General sizing advice provided remotely is guidance only and does not constitute a guaranteed fit unless a formal made-to-measure service has been purchased and the required fitting process has been completed.

6. Ready-to-Wear, Made-to-Order and Haute Couture Products

Products may be offered under one of the following categories:

6.1 Ready-to-Wear

Products manufactured in standard sizes and offered from available stock or regular production.

6.2 Made-to-Order

Products produced after an order is placed, using an existing design and generally a standard size, subject to the specifications stated on the product page.

6.3 Customized or Altered Products

Products modified at the customer’s request, including changes to measurements, length, color, lining, sleeves, neckline, embroidery, embellishment, or construction.

6.4 Made-to-Measure and Haute Couture

Individually commissioned creations produced according to the customer’s measurements, approved design, fitting requirements, and agreed specifications.

Before production of a personalized creation begins, we may issue an order summary, sketch, material confirmation, measurement sheet, or specification approval. Your written or electronic approval authorizes us to proceed according to those specifications.

Any subsequent design change requested by the customer may result in revised pricing and production timelines and will be subject to written approval by both parties.

7. Placing an Order

Products displayed on the Website constitute an invitation to place an order and do not, by themselves, constitute a legally binding offer.

When you submit an order, you will receive an electronic acknowledgement confirming that we have received it. This acknowledgement does not necessarily constitute final acceptance.

An order is accepted when we send you an order acceptance or processing confirmation after verifying:

• Product or material availability;

• Payment authorization;

• Pricing and order information;

• Delivery availability;

• Any required measurements or customization details; and

• Compliance with our fraud-prevention and security procedures.

For bespoke, customized, made-to-measure, or haute couture orders, the contract may also be subject to payment of the agreed deposit and written approval of the design or specifications.

We reserve the right to reject or cancel an order before acceptance where there is a genuine pricing error, product unavailability, payment failure, suspected fraudulent activity, delivery restriction, or legal or regulatory reason. If payment has already been collected, the amount paid will be refunded in accordance with applicable law.

8. Pricing, Taxes and Currency

Prices will be displayed clearly on the Website and will include applicable Egyptian taxes where required by law.

Delivery charges, international shipping charges, and any other applicable fees will be disclosed before the customer confirms the order.

Prices may be displayed in Egyptian Pounds, US Dollars, or other currencies for convenience. Where a local-currency display is described as approximate, the final amount may vary due to exchange rates or fees applied by the customer’s bank, card issuer, or payment provider.

The currency actually charged will be clearly identified at checkout. No additional charge will be imposed by us without disclosure and the customer’s approval.

For international orders, customs duties, import taxes, clearance charges, and local governmental fees may be imposed by the destination country. Unless checkout expressly states that such charges are included, they are payable by the recipient and are outside our control.

9. Payment

We may accept debit cards, credit cards, authorized payment gateways, bank transfers, and approved Buy Now, Pay Later providers.

All payments are subject to authorization by the relevant payment provider. We do not guarantee that any particular payment method will remain available at all times.

Where a third-party installment or Buy Now, Pay Later service is selected, the customer will also be subject to that provider’s separate terms, eligibility requirements, fees, and payment schedule.

For bespoke or customized orders, a non-refundable production deposit may be requested to cover design development, reserved production capacity, specialist materials, and work already performed. Any deposit arrangement will be explained before payment and remains subject to mandatory consumer rights, including rights relating to defects, non-conformity, misrepresentation, or failure by the Atelier to perform the agreed service.

10. Order Changes and Cancellation

Requests to change or cancel an order should be sent immediately to info@aymanlahmouni.com, quoting the order number.

Ready-to-wear orders may be changed or cancelled before dispatch where operationally possible.

Once materials have been ordered, fabric has been cut, embroidery has begun, alterations have been performed, or production of a personalized product has commenced, the order may not be changed or cancelled merely because the customer has changed their mind, except where a mandatory legal right applies.

Any approved change may affect the price and estimated completion date.

11. Production Times

Ready-to-wear products available in stock are normally prepared for dispatch within the period stated on the relevant product page or order confirmation.

Made-to-order, made-to-measure, bridal, and haute couture products require longer production periods. The estimated completion date will be communicated before or after consultation, depending on the nature of the commission.

Production estimates begin only after we have received:

• The required payment or deposit;

• Complete and confirmed measurements;

• Approval of the final design and specifications; and

• Any other information reasonably required to commence production.

Delays caused by missing measurements, delayed approvals, customer-requested changes, or missed fitting appointments may result in a revised completion date.

12. Shipping and Delivery

We aim to deliver in-stock products within approximately seven business days following order acceptance unless another timeframe is displayed or communicated.

This period is an estimate and may vary according to product availability, destination, customs procedures, courier capacity, seasonal demand, or circumstances outside our reasonable control.

Made-to-order, customized, bridal, and haute couture products are delivered according to the production schedule confirmed for the relevant order.

The customer is responsible for providing a complete and accurate delivery address and ensuring that an authorized person is available to receive the order.

Risk of loss or damage passes to the customer upon physical delivery of the product to the customer or a person designated by the customer, subject to applicable law.

We remain responsible for the product while it is being transported by a shipping provider selected by us. If the customer independently appoints a shipping provider that was not offered by us, responsibility will be determined in accordance with applicable law.

13. Inspection on Delivery

Please inspect your order promptly after delivery.

If the package appears damaged, opened, incomplete, or tampered with, please photograph the outer packaging before opening it and contact us as soon as reasonably possible.

Notification delays do not automatically cancel any statutory right relating to a concealed defect, non-conforming product, or other right that cannot legally be waived.

14. Returns, Exchanges and Statutory Consumer Rights

Our detailed Return and Exchange Policy forms part of these Terms. If there is any conflict between that policy and mandatory Egyptian consumer protection law, the law will prevail.

14.1 Ready-to-Wear Products Without Defects

Subject to the statutory exceptions, customers purchasing eligible products may request an exchange or return within 14 days from the date of receiving the product, without being required to provide a reason, in accordance with Egyptian Consumer Protection Law No. 181 of 2018.

To qualify, the product must remain in its original condition, unworn other than for reasonable fitting, unwashed, unaltered, undamaged, and accompanied by its original labels, packaging, accessories, and proof of purchase.

We may refuse a change-of-mind return only where a lawful exception applies or where the product’s condition has materially changed due to the customer.

14.2 Defective or Non-Conforming Products

If a product is defective, damaged, unsafe, materially different from its description, or unfit for its intended purpose, the customer may request the remedies available under Egyptian law.

Eligible defective products may be returned or replaced within 30 days from the date of receipt, without additional cost to the customer, in accordance with the applicable consumer protection provisions.

Nothing in these Terms limits any additional right to repair, replacement, refund, or compensation that may apply under mandatory law.

14.3 Personalized, Altered and Made-to-Measure Products

Products manufactured according to measurements, specifications, design choices, or alterations selected by the customer may be excluded from the right to return or exchange merely because the customer has changed their mind, to the extent permitted by Egyptian Consumer Protection Law.

This may include:

• Made-to-measure and bespoke garments;

• Haute couture commissions;

• Products altered to the customer’s measurements;

• Personalized embroidery or embellishment;

• Customer-selected colors or materials not included in the standard product;

• Customized necklines, sleeves, lengths, linings, or silhouettes; and

• Other products made specifically for the customer.

This exception does not apply where the product is defective, materially inconsistent with the approved specifications, or where another mandatory legal remedy applies.

14.4 Refunds

Approved refunds will be made through the original payment method unless otherwise agreed or required by law.

Refund processing times may depend on the bank, card issuer, payment gateway, or Buy Now, Pay Later provider. We will initiate eligible refunds within the period required by applicable law.

Shipping, customs, and return-transport costs will be handled in accordance with applicable law and our Return and Exchange Policy. Where the product is defective or non-conforming, the customer will not be charged costs that the law requires the supplier to bear.

15. Alterations and Fittings

Alteration services requested after purchase may be subject to separate charges.

Customers must attend agreed fitting appointments and provide accurate feedback during the fitting process. Failure to attend or delays in approving alterations may affect the delivery date.

Following the customer’s approval at a final fitting, subsequent changes resulting from a change of preference, body measurement fluctuation, weight change, footwear change, or the use of different undergarments may be treated as a new alteration request and may incur additional charges.

This does not affect the customer’s rights where the Atelier has failed to perform the agreed alteration with reasonable care or in accordance with the approved measurements.

16. Care of Luxury Garments

Customers must follow the care instructions supplied with the garment.

Haute couture and heavily embellished creations may require specialist professional cleaning, careful storage, and limited exposure to moisture, perfume, heat, friction, or direct sunlight.

We are not responsible for deterioration caused by:

• Failure to follow the care instructions;

• Incorrect cleaning or pressing;

• Unauthorized alterations or repairs;

• Improper storage;

• Accidental damage, abrasion, or snagging;

• Normal wear and tear; or

• Misuse of the garment.

This provision does not exclude responsibility for an inherent manufacturing defect or other mandatory consumer right.

17. Promotions, Gift Cards and Discount Codes

Promotional offers, discount codes, gift cards, and sale campaigns may be subject to additional terms stated at the time of the offer.

Unless otherwise stated:

• Discount codes cannot be exchanged for cash;

• Only one promotional code may be used per order;

• Promotions cannot be applied retrospectively;

• Promotions remain subject to availability and their stated validity period; and

• Any advertised discount will be genuine and calculated using the reference price disclosed in accordance with applicable law.

Promotional conditions do not override mandatory consumer rights.

18. Website Accounts and Acceptable Use

You are responsible for maintaining the confidentiality of your account credentials and for activity occurring through your account.

You must not:

• Use the Website for fraudulent or unlawful purposes;

• Attempt to gain unauthorized access to the Website or its systems;

• Introduce malware or harmful code;

• Scrape, copy, or commercially exploit Website content without permission;

• Interfere with Website security or operation; or

• Use our designs, photographs, or intellectual property to manufacture or market imitations.

We may suspend access where reasonably necessary to protect customers, the Website, our intellectual property, or the integrity of our operations.

19. Intellectual Property

All content available through the Website—including designs, sketches, garment concepts, patterns, photographs, videos, logos, trademarks, graphics, text, layouts, and artistic materials—is owned by or licensed to Ayman Lahmouni and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, displayed, published, transmitted, commercially exploited, used to produce derivative designs, or used for artificial-intelligence training or dataset creation without our prior written authorization.

Purchase of a garment transfers ownership of that physical garment only. It does not transfer intellectual-property rights in the design, pattern, artwork, embroidery motif, photographs, or brand identity.

20. Privacy and Personal Data

We process personal data in accordance with our Privacy Policy and applicable Egyptian data-protection legislation, including Egyptian Personal Data Protection Law No. 151 of 2020, where applicable.

Personal data may be used to process orders, arrange delivery, conduct fittings, provide customer service, prevent fraud, comply with legal obligations, and—where legally permitted—communicate relevant Atelier news and offers.

We may share necessary information with payment providers, couriers, technology providers, professional advisers, and governmental authorities where required for the transaction or by law.

Payment-card information is processed by authorized payment-service providers and is not stored by us except to the extent technically necessary and legally permitted.

21. Website Availability and Third-Party Services

We aim to maintain a secure and reliable Website but cannot guarantee uninterrupted or error-free access at all times.

The Website may contain links to or integrations with third-party platforms, payment providers, installment providers, couriers, or social networks. Those services may be governed by their own terms and privacy policies.

We are not responsible for an independent third party’s acts or omissions except where responsibility cannot legally be excluded or where that third party acts on our behalf in circumstances for which we remain legally responsible.

22. Liability

We are responsible for loss or damage that is a reasonably foreseeable result of our breach of these Terms, negligence, or violation of applicable law.

To the fullest extent permitted by law, we will not be liable for indirect or unforeseeable losses that are not directly connected to the relevant transaction.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including liability for fraud, fraudulent misrepresentation, gross negligence, personal injury caused by negligence, defective products where statutory liability applies, or infringement of mandatory consumer rights.

Customers purchasing products for business or professional resale purposes may be subject to separate commercial terms.

23. Force Majeure

We will not be liable for delay or failure to perform caused by circumstances beyond our reasonable control, including severe weather, natural disasters, war, civil disturbance, governmental restrictions, interruption of transportation, customs disruption, epidemics, strikes, shortages of specialist materials, or major failures of communications or payment systems.

We will notify affected customers where reasonably possible and take reasonable steps to minimize the impact. If performance becomes impossible or is delayed substantially, the customer will retain any cancellation or refund right available under applicable law.

24. Complaints and Customer Care

Our client-care team aims to resolve concerns with discretion, fairness, and attention consistent with the Ayman Lahmouni experience.

Complaints may be submitted to:

Email: info@aymanlahmouni.com
Telephone/WhatsApp: [Insert number]
Postal address: [Insert address]

Please include your name, order number, contact information, and a clear description of the issue, together with supporting photographs where relevant.

Consumers may also contact the Egyptian Consumer Protection Agency through its officially published channels. Nothing in these Terms restricts the customer’s right to submit a complaint to the competent authority or seek legal redress.

25. Governing Law and Jurisdiction

These Terms and all consumer transactions conducted through the Website are governed by the laws of the Arab Republic of Egypt.

We will first attempt to resolve disputes amicably through our customer-care process.

If an amicable resolution cannot be reached, disputes will be submitted to the competent Egyptian courts, without restricting any mandatory right of a consumer to refer a complaint to the Egyptian Consumer Protection Agency or to bring proceedings before another legally competent court.

No mandatory consumer right is waived merely because the customer resides outside Egypt. Where the law of the customer’s country grants rights that must legally apply to the transaction, those rights will remain unaffected.

26. Changes to These Terms

We may update these Terms to reflect changes in our services, operations, technology, or legal obligations.

Updated Terms will be published on the Website with a revised effective date. Changes will not apply retrospectively to an order already accepted unless required by law or expressly agreed with the customer.

Customers should review the version of the Terms applicable on the date of their order.

27. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue in effect.

28. Entire Agreement

These Terms, together with the applicable product description, order confirmation, approved customization specifications, Privacy Policy, Shipping Policy, and Return and Exchange Policy, constitute the agreement between the customer and Ayman Lahmouni concerning the relevant purchase.

Where specific written terms are agreed for a haute couture or made-to-measure commission, those specific terms will prevail in relation to that commission, except where they conflict with mandatory law.

29. Contact Us

For assistance with an order, fitting, delivery, return, or haute couture consultation, please contact:

Ayman Lahmouni Online Atelier
Email: info@aymanlahmouni.com
Telephone/WhatsApp: +201110222119
Address: Downtown Katameyya Mall, Tes’een Street South, New Cairo, Egypt

By using the Website or submitting an order, you confirm that you have had the opportunity to review these Terms and agree to be bound by them, subject always to your mandatory rights under applicable law.