Refund & Exchange Policy

At A&L Atelier, every creation is designed with exceptional care, and we strive to ensure your satisfaction with each piece.
Please read our returns and exchange policy in accordance with Egyptian Consumer Protection Law No. 181 of 2018 and international luxury fashion standards.

Ready-to-Wear Products

• Eligible for return or exchange within 14 days of delivery if unused, unwashed, and in original packaging with all tags attached.
• Approved refunds are processed using the original payment method after inspection, or exchanged once.
• Sale items are non-returnable nor exchangeable.

Return method :

• Service request: You can request a return within one day of the date of receipt by contacting us through customer service .
• Call or send a WhatsApp message . +201110222119
• Email: care@aymanlahmounic.om .
• Our Facebook and Instagram pages @aymanlahmouni .
• Your order will be processed by the employee and the bill of lading will be sent to deliver the order .
• Order processing: After receiving the order from the shipping company to the atelier , the product’s condition is confirmed by the quality team , and when the return conditions are met , receipt is confirmed to return the amount to the customer .

Exchange policy

Replacement request :

The service can be requested once within two days from the date of receipt by contacting us via customer service :

• Service request: You can request a return within one day of the date of receipt by contacting us through customer service .
• Call or send a WhatsApp message . +201110222119
• Email: care@aymanlahmounic.om .
• Our Facebook and Instagram pages @aymanlahmouni .

And Determine the model – size – color and Your order will be processed by the employee and the bill of lading will be sent to deliver the order to the nearest A&L Atelier branch.

Order Processing
After receiving the order from the shipping company and returning it to the atelier, the product is examined by our work team and when all conditions for replacement are met, the balance is returned to the customer’s account to deduct from the value of the piece that will be replaced in case it differs from the returned one.

Refund Processing:
money will be refunded within a period not exceeding 14 days One working day from the date of receiving the return and making sure that the conditions are applied to the same payment method used for the purchase.